We will provide a response to your call within 24 hours. If you need immediate help we will advise you on how to access this within the NHS. We will provide an appointment for you within 3 working days with one of our nurses. We will look at the immediate problem with you and begin to work with you to overcome the problem. We will also speak to your family (although we will only share information about your health if you give us permission) and support them in supporting you.
If you have a longer term or recurring mental health problem, we will provide you with an appointment within 5 working days with one of our nurses. We will work with you to establish your priorities and we will help you achieve your goals and work towards recovery.
If you have concerns about your mental health, are experiencing low mood or anxiety, we can help. You will help you look at the impact this is having on your life and look at why this is occurring. We will teach you new methods to manage your mental health problem and support you in making changes in your life.
We will never share your information with anyone unless you give us permission to do so. However, we will support your family and friends in their role of supporting you.
We have Independent Nurse Prescribers within the team, who can give you accurate and appropriate advice on prescribed medications, over the counter medications, and complementary therapies. We may be able to issue you with a private prescription.
We are available online or on the phone to support you between your sessions. We do not charge for these supportive contacts, but if they become regular we may suggest that we increase the frequency of your face to face sessions.